Complaint data being ******, incorrect info given on package offered

initially when my partner and I took out the what was sold as a 120gb unthrottled( uncapped) LTE package. we were explained on the call that unthrottled means uncapped. We were told that we would have unlimited access to Netflix YouTube and internet services. This was end of May. my partner do not live together so we thought we can both take out the packages for only R399 each. We paid upfront and after 3 days the router was delivered and our services was activated . We were initially very happy until a few days before month end when we discovered that both of us were not connected. Upon enquiring we realized that this package which was only now explained is 60GB day and 60GB night. This after I feel we were ricked in with good and friendly service. We even referred friends of ours to use this service. we called and received reference numbers as we requested that they pull the sales recording to prove that we were mislead and we obviously wanted to take the matter further. First case was logged Nombulelo Hadebe CAS-113122-F2N5K2 and another call 3 July ***L5K3D8 ( with this reference the lady was still spelling out her name and the call cut ) the frustrating thing is you hold on for more then an hour to follow up if the call recordings was pulled and emailed to you just to get cut off and call back and hold on again . All we want is fair service and packages we opted for .. so today is the 11th and we both out of data with doing same as we used the same as previous month but now its not even mid month and we have no connection.. so are they not adding adequate data for us?