Complaint

Hi, I’ve been with supersonic MTN for a couple of months now without anything being really problematic until recently, I usually make my prepaid payments through pick n pay or easy pay however this month when my 28 day voucher expired I made a payment via my banking app with their standard bank banking details provided on their WhatsApp page and my invoice,i incorrectly used my Name as reference instead of the reference number nevertheless I called them to fix the issue and have the amount allocated to my account, I sent proof of payment to their agent who provided me with her email and she advised me that I was not supposed to use those banking details and she needs to process a refund for me (CAS-828532-Z9W2N8) that being my case number that was on Monday, I decided to make a different payment via easy pay which I have used before my payments were declined 4 times, I went to 2 different Pick n Pay stores and I was told my account number is invalid, I have DM’d supersonic via their social media platforms and that has been fruitless, I spent almost 2 hrs on the phone with one of your agents who said she has sent me payment links via email and sms to this day i have not received them, why are you not being direct with your clients if there’s an issue with your payment system?? Everytime I view my invoice it shows me I owe you more that R2000 I don’t understand this because I pay every month and this is the reason I will never put my account on debit order, the only time you focus on customers is when they start getting irate! I am furious because I don’t understand what’s happening and I cannot resolve this and our mails go unread!