Complaint about bad experience as a first time customer

I never had such bad service from any service provider.

We app**** for your Fibre service, and the technicians delivered the device last week.

The unprofessionalism of the staff who installed it was disgraceful, interrogating my family at home, asking them about our household issues, not even focusing on the job at hand.

On Saturday we had to phone the support team because the service was still not activated. Here again we had a bad experience, were told it was logged and we had to wait 72 hours.

Today is Wednesday, we followed up again today, and was arrogantly informed that 72 hours is based on a 8-5 hours working day, and we must follow up after the 72 hours, where did your customer service go to, appointing *********** and useless staff members.

A week later and we are still waiting for the service to be activated???

I would never recommend Supersonic Fibre service to anyone in South Africa.

Their contact details: *** Their e-mail address: ***ca

ID: *** Name: Nikita Johnston Cell Phone: *** ***