COMPLAINT

I have been battling for the past 2 weeks with my wifi connection. After many calls spanning from 40 min to an hour and yesterday’s 2 hour call (see attached) without any resolution. I was told yesterday morning that I need to get an antenna for better connection. I already have a wifi antenna. My coverage was 98% prior to this.

This morning I was told that MTN apparently does not have coverage any longer in my area. As a consumer I was not informed of this. I have apparently two options (ridiculous as it is) 1) Do a 1 month cancellation (without any coverage) 2) Wait until the problem (coverage) can be fixed but there are no guarantees or timelines.

I am working from home and need my wifi connection. Also asked if I can move to Fibre but that is also not supported.

Will Supersonic with who I have the contract refund me for the data purchased to operate ?