lS
lerato S

1 reviews | Active since Nov 2014

14 Mar 2022, 16:59

complaint

I have been waiting for my order that I have paid for, it is now over 2 weeks I have been going back and forth for this order to be deliver. alot of miscommunication and unsatisfaction to the cutsomers. They are very quick to respond on google reviewhowever takes forever torespond to our direct queries. I am so disappointed with Supersonic this is actually the 3rd time now getting such bad service. I have been calling you guys almost everyday however the issue cant get to be resolved with my airtime and my time and yet you dont bother to even come back to me with contractive feedback.

0
Replies (3)
Supersonic
Supersonic 's reply15 Mar 2022, 07:32
Official
Good Morning Lerato,

Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.

Kind Regards,
LB

Best regards,

Supersonic
Supersonic 's reply15 Mar 2022, 09:37
Official
Hi Lerato,

As per our telephonic conversation, I have asked the person dealing with RAM to inform RAM  to change the delivery address. The request has been sent to RAM, I am just waiting for confirmation if it will be delivered today to you. Please bare with me, I will update you.

Kind Regards,
LB

Best regards,

Supersonic
Supersonic 's reply17 Mar 2022, 14:22
Official
Hi Lerato,

I notice RAM tried delivering the parcel but there was no one home.

Kind Regards,
LB

Best regards,