Complaint

Good day In February 2020, around the 4th, I app**** for a data contract of 50GB at a monthly subscription of R299.00. A few days later I received the router. Before I went further with my application, I entered my home address on Supersonic website to see if there is coverage at my residential area as this contract is needed for my home. According to MTN Supersonic, my area has coverage. Back to the router and the sim card. I connected the router as per instructions and to my surprise, there was no data connection. I immediately reported the challenge at Supersonic. I was informed that the issue or problem was with the simcard and a new simcard will be sent to me. I was sent the new sim card and again, no access to data on the router. Whilst all this is happening, Supersonic tried to debit my account and I asked them what am I being charged for when I have not even used 1MB of their data. The person I spoke to said she will speak to Billing department. I waited for a call and nobody called me. Fast forward to End March, Supersonic billed me R1570.00 for the contract that I haven't used not even one day. Now, end March was end of the second month with this unusable contract. Why am I billed R1570.00? I also have no idea. My understanding is that it should have been R600.00 for Feb and March.

Up to today, as I write this review, I have not been able to use this contract, no one from supersonic has answered my whatsapp or emails and not even a customer care call. What am I expected to do in this case?

I understand that we are on lockdown but supersonic is a company that deals in data so I am pretty sure that they have some staff working.

Frustrated and Confused client.

I can be contacted on ***and or ***.