MB
Madniah B
1 reviews | Active since Jun 2020
02 Jun 2020, 17:06
Complaint
I am not one to complain, but i have just had enough and here i am. I sent an email request 26 March 2020 to cancel one of our WIFI contracts (no reply), I then sent a 2nd email 30 March 2020 (no reply) and then sent a 3rd email 1 April 2020 (still no reply). We then received confirmation 24 April confirming our cancellation, however since then we still received an invoice even though we gave more than 30 days notice.
It does not stop there, one of our tenants notified us lastnight (1 June 2020) that there was no wifi in their apartment, after a few minutes i thought to myself (maybe supersonic cancelled the contract in error), because it was late i sent them a whatsapp in which they confirmed it was indeed cancelled (which we did not request at all). This morning (2 June) I called 5 times in total today managed to have my called answered but the line was bad on 2 of the calls the agent could not hear me and i could barely here them. And here i am still with no assistance at all. I sent an email 3 times since yesterday and have had no reply at all. Our tenant is currently without WIFI. I understand that they are inundated with calls and queries, but this error should not have happened in the first place.
Helpful (0)
Replies (9)0
Replies (9)
Supersonic 's replyOfficial
03 Jun 2020, 17:48Hello Madniah,
Apologies. An agent will be in touch to assist and ensure that we sort this out for you ASAP.
Regards,
Sandra
Apologies. An agent will be in touch to assist and ensure that we sort this out for you ASAP.
Regards,
Sandra
Supersonic 's reply03 Jun 2020, 17:48
Official
Hello Madniah,
Apologies. An agent will be in touch to assist and ensure that we sort this out for you ASAP.
Regards,
Sandra
Apologies. An agent will be in touch to assist and ensure that we sort this out for you ASAP.
Regards,
Sandra
MB
Madniah B's updateReviewer Update
04 Jun 2020, 16:45Hi Sandra
Thank you for your prompt response. I have managed to speak to an agent named CADE (very helpful) he reactivated the account (CCC0171) which was suspended in error.
He also requested a refund for the May debit order which should not have been debited as we gave more than 30 days notice for account (CCC0057). Please ensure the money is refunded to us and that there will be no further debit orders for this specific account (CCC0057). Thank you
Thank you for your prompt response. I have managed to speak to an agent named CADE (very helpful) he reactivated the account (CCC0171) which was suspended in error.
He also requested a refund for the May debit order which should not have been debited as we gave more than 30 days notice for account (CCC0057). Please ensure the money is refunded to us and that there will be no further debit orders for this specific account (CCC0057). Thank you
MB
Madniah B's update04 Jun 2020, 16:45
Reviewer Update
Hi Sandra
Thank you for your prompt response. I have managed to speak to an agent named CADE (very helpful) he reactivated the account (CCC0171) which was suspended in error.
He also requested a refund for the May debit order which should not have been debited as we gave more than 30 days notice for account (CCC0057). Please ensure the money is refunded to us and that there will be no further debit orders for this specific account (CCC0057). Thank you
Thank you for your prompt response. I have managed to speak to an agent named CADE (very helpful) he reactivated the account (CCC0171) which was suspended in error.
He also requested a refund for the May debit order which should not have been debited as we gave more than 30 days notice for account (CCC0057). Please ensure the money is refunded to us and that there will be no further debit orders for this specific account (CCC0057). Thank you
MB
Madniah B's updateReviewer Update
05 Jun 2020, 13:52Hi Sandra, the wifi (CCC0171) which was said to be "activated" is still not working. I am yet again on the phone on hold. Please sort this out today, thank you.
MB
Madniah B's update05 Jun 2020, 13:52
Reviewer Update
Hi Sandra, the wifi (CCC0171) which was said to be "activated" is still not working. I am yet again on the phone on hold. Please sort this out today, thank you.
MB
Madniah B's updateReviewer Update
05 Jun 2020, 15:13I am fuming right now! i have been on the line for over an hour, i kept being transferred and end speaking to the same person Norma who is unable to assist me as this is a technical matter. I have been calling supersonic everyday since Monday and im still here with no resolution at all.
To those reading my review, i will not reccommend SUPERSONIC at all, Comtel who operates in Century City is so much better with their service and wifi connection.
To those reading my review, i will not reccommend SUPERSONIC at all, Comtel who operates in Century City is so much better with their service and wifi connection.
MB
Madniah B's update05 Jun 2020, 15:13
Reviewer Update
I am fuming right now! i have been on the line for over an hour, i kept being transferred and end speaking to the same person Norma who is unable to assist me as this is a technical matter. I have been calling supersonic everyday since Monday and im still here with no resolution at all.
To those reading my review, i will not reccommend SUPERSONIC at all, Comtel who operates in Century City is so much better with their service and wifi connection.
To those reading my review, i will not reccommend SUPERSONIC at all, Comtel who operates in Century City is so much better with their service and wifi connection.
MB
Madniah B's updateReviewer Update
05 Jun 2020, 15:14Oh and as Sandra said on 3 June a agent will contact me, well guess what no one has contacted me.
MB
Madniah B's update05 Jun 2020, 15:14
Reviewer Update
Oh and as Sandra said on 3 June a agent will contact me, well guess what no one has contacted me.
Supersonic 's replyOfficial
05 Jun 2020, 16:15Apologies once again Madniah,
Apologies - i have followed up with an agent and will ensure that you are contacted.
Regards,
Sandra
Apologies - i have followed up with an agent and will ensure that you are contacted.
Regards,
Sandra
Supersonic 's reply05 Jun 2020, 16:15
Official
Apologies once again Madniah,
Apologies - i have followed up with an agent and will ensure that you are contacted.
Regards,
Sandra
Apologies - i have followed up with an agent and will ensure that you are contacted.
Regards,
Sandra
MB
Madniah B's updateReviewer Update
09 Jun 2020, 15:13On Friday 5 June, i was on the phone with Supersonic for over an hour, i was so fed up and frustrated i asked to speak to a manager, the call was handed over to someone but not sure if it was the manager. I explained my issue which ive explained to numerous staff members at Supersonic.... I asked that they contact the tenant to sort out the issue and call me back.....but guess what here i am for the umpteenth time and nothing has been resolved. We have cancelled our debit orders (maybe this way Supersonic will wake up and make contact) lets wait and see. Also note that we are moving over to a different service provider.
MB
Madniah B's update09 Jun 2020, 15:13
Reviewer Update
On Friday 5 June, i was on the phone with Supersonic for over an hour, i was so fed up and frustrated i asked to speak to a manager, the call was handed over to someone but not sure if it was the manager. I explained my issue which ive explained to numerous staff members at Supersonic.... I asked that they contact the tenant to sort out the issue and call me back.....but guess what here i am for the umpteenth time and nothing has been resolved. We have cancelled our debit orders (maybe this way Supersonic will wake up and make contact) lets wait and see. Also note that we are moving over to a different service provider.
Supersonic 's replyOfficial
09 Jun 2020, 17:30Hello Madniah,
I am chatting to Cade quickly - we will close this loop and resolve your issue with finality.
Regards,
Sandra
I am chatting to Cade quickly - we will close this loop and resolve your issue with finality.
Regards,
Sandra
Supersonic 's reply09 Jun 2020, 17:30
Official
Hello Madniah,
I am chatting to Cade quickly - we will close this loop and resolve your issue with finality.
Regards,
Sandra
I am chatting to Cade quickly - we will close this loop and resolve your issue with finality.
Regards,
Sandra
MB
Madniah B's updateReviewer Update
09 Jun 2020, 19:52Please call me tomorrow on ***.
MB
Madniah B's update09 Jun 2020, 19:52
Reviewer Update
Please call me tomorrow on ***.