lS
lerato S

1 reviews | Active since Nov 2014

01 Apr 2022, 20:30

Complain

It is with such sadness that we still have service providers like supersonic that rob customers and treat us like trash yet they take our money. I signed up for supersonic around February it took about 3 weeks with back and forth of delivery of the package since and yet did not receive the package at the end. I decided to cancel the package and ask for my refund. They deligated Lesiba Sema to help me with the refund and sort the issue out. I'm still waiting even now for the matter to be resolved, if I dont follow up I don't get any feedback over and above everything they still debit my account as I write this review I received a bank notification that supersonic debited my account what for I have no idea because I have not received any package nor their service. All I get is the message that they will talk to me directly but yet they don't yet th3y still debit me this is the 2nd month now.

0
Replies (1)
Supersonic
Supersonic 's reply04 Apr 2022, 08:05
Official
Good day Lerato,
Thank you for reaching out to Supersonic and my sincere apologies for the frustration caused.
I am doing a follow up with our billing department and I will revert with feedback.
Kind regards,
AM