NK
Nkosana K

1 reviews | Active since Mar 2018

14 Jun 2021, 15:33

Complacency to credit my account, failure to reconnect my WiFi, Kruger always on the phone and in a meeting and receiving no feedback.

My car number is CAS_666625_Y1R6X3. One of their call centre agents told me to deposit funds into another Easy Pay number as mine was no longer active. When I did, I was told I should not have done so, and that my car was being attended to. As I am reading reviews about their service, it assists that I am going to have to wait longer than I anticipated. They have the worst manager, whose name is Kruger. You neither get a call from him nor speak with him. He’s always in a meeting. Supersonic provides the worst service. From being told to make deposit into the wrong account to receiving absolutely no feedback.

0
Replies (3)
NK
Nkosana K's update14 Jun 2021, 15:40
Reviewer Update
Correction of typing error: Not car but CASE; not assist but APPEARS.
Supersonic
Supersonic 's reply14 Jun 2021, 17:21
Official
Good evening Nkosana, 

We sincerely apologise for this. We are looking into the issue and will advise soon.

Kind regards

Patience
NK
Nkosana K's update14 Jun 2021, 17:29
Reviewer Update
Hi, Patience:

You have been looking into the issue since morning. I have been calling you since morning. I have called over three times with no assistance other than: “the issue is being attended to”.

This has been my worst experience.