NJ
Naeem J
1 reviews | Active since May 2023
02 May 2023, 15:00
Communication is key
Was on the line for 37minutes at 11am and sent a message to chat bot after the call. It is now 15h00 and not one response from the chatbot at all. The contact number ***now directly goes to saying it is not in service. I work from home and is currently inconvenienced as I am not updated on any occurrences and have no idea of any possible resolution to this.
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Replies (2)
Supersonic 's replyOfficial
02 May 2023, 17:29Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply02 May 2023, 17:29
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
NJ
Naeem J's updateReviewer Update
02 May 2023, 18:20Thank you for the response. I suggest that if any outages occur if you can advise your clients of these type of outages and possible turn around times. Many people work from home and have scheduled meetings. Yes we must have backup in place, however it will make it so much easier when we are aware of the situation and can then plan around it rather than making endless calls without success and guess the situation at hand.
NJ
Naeem J's update02 May 2023, 18:20
Reviewer Update
Thank you for the response. I suggest that if any outages occur if you can advise your clients of these type of outages and possible turn around times. Many people work from home and have scheduled meetings. Yes we must have backup in place, however it will make it so much easier when we are aware of the situation and can then plan around it rather than making endless calls without success and guess the situation at hand.