CLUELESS Supersonic - powered by MTN

EXTREMELY BAD SERVICE Do everything you can to avoid this Company. They took over from Nepic last year April and its been all down hill from there. They have been overcharging me from the get go. They charge me the same amount I pd with Nepic during our 2yr contract which expired one month before they took over. I already spoke to a consultant by then to upgrade the speeds to which I was offered a lower amount. Then Supersonic came like a BIG dissapointment. Today they told me I was behind as they are still charging me the same amount a year later. I told them once again after numerous emails that they are billing me incorrectly. I've spoken to their consultants 3 times to change the package to 20mbps, to my shock they could not tell me anything about wi-fi packages. Sad sad sad. So after been disconnected and paying what they requested, we still don't have internet after 8hrs and going to next morning, 16 emails to support, accounts, some individuals and hrs on the phone waiting & waiting .. NOTHING!?! What now?! Do they have a boss? Are they working remotely? Is there only one person working in support? One thing's for sure .. THEY HAVE NO CLUE!!!