Clients to Supersonic are Just Money to Collect: Read the Review to Understand

When someone was thinking of the expression, "caught between a rock and a hard place" they were prophetically thinking about Supersonic.

I have spent over R500 in calls going back and forth over three days (27 Oct to 29 Oct 2021) trying to get help from their technical support. Honestly, it was like they were competing on who can give the worst support than the last person. I've had download and upload speeds of 0.46 to 3.37 for a week, and you know when you speak to someone and they have that I don't care ATTITUDE? That, right there, is the personification of Supersonic.

Yesterday (28 November) I spoke to Asanda or Isanda between 7am and 11 am. The first time I spoke (8h00 am) to her she told she would call me back Guess what, call the **** service police, she didn't. I called again, and asked to speak to her specifically. We did a useless back and forth of trying to get my speeds up, then she said I needed to switch off my router for an hour and after the hour she promised to give me a call at 12 pm. Guess what, she didn't. When I called to ask to speak to her again an hour after the time she said she would call me back (13pm) she relayed to her colleague to tell me that she was going on lunch and that she would call me back after her lunch (my f...king gawd, right?). And guess what, she never even called me back.

I also spoke to a Palesa. When I got tired of spending my hard earned money on airtime to make calls to fix a service I am subscribed to to work as it should I started calling asking to get a call back. Guess what, call the **** the police, Palesa didn't call me back. I also spoke to a Nomusa, and a Nonhlanhla Khumalo (even send Nonhlanhla an email practically pleading for a call back), but guess what, she didn't.

Look, these are a few examples from at least 15 or more calls of me trying to get help from Supersonic. I spent over R500 going back and forth. And today is Saturday, and my internet is still producing terrible speeds (6 days of straight poor service from the product and people assigned to help the clients). And guess what, they won't do anything complimentary to apologize for this experience? They'll take their subscription fee like every other month as if nothing happened and look to take advantage of more people in the same way. Ask yourself, why is their response so generic on HelloPeter? Because complaints from customers have become so ingrained in their organisation that they needed to take out the heart in helping people and replace it with an ironic copy and paste strategy.

Please, if you are reading this. Avoid this company. You are only money to them, and nothing else. Read the other reviews, they just want to keep collecting money from you. When something wrong happens to your internet service and you call them, they'll treat you so badly that you will actually feel like the person on the other line is being paid to help you, so there's a very clear bad tone and attitude toward helping you get back to the internet service you pay for. It's unbelievable how not human it is, you'll feel it when you get there but hopefully you don't take the chance. Stay safe and stay clear.

And look at the generic response they'll give me to this review. I'll be shocked if it isn't. Remember, we are just money to collect to them.

Anyway, if any good ISP's need a new client. Please do contact me. I am using the Rain 5G service as my backup internet (arrived yesterday, speeds are crazy fast, but it's Rain, so it's just a backup), and that's why I can type this but I am looking for something a lot more reliable. So, any ISP's seeing this, I am leaving Supersonic and I am looking for a new reliable ISP.