NS
Natasha S
1 reviews | Active since Mar 2024
26 Mar 2024, 14:01
Choose a reliable ISP that shows value for their customers.
The distress caused by involving debt collectors in cancellations from years ago. Despite following all contractual terms and obligations, some customers are left waiting with no resolution. The lack of direct contact with the collections team and vague responses like "As soon as they are done with the credit note" indicate a lack of efficiency and professionalism. This is a sad excuse for a company that was once trusted by its customers.
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Replies (1)Supersonic 's replyOfficial
02 Apr 2024, 08:36Good day, Natasha,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply02 Apr 2024, 08:36
Official
Good day, Natasha,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and feedback will be provided as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department concerning your query, and feedback will be provided as soon as possible.
Kind regards,
AM
