RH
Renaldo H
1 reviews | Active since Jun 2013
26 Apr 2020, 13:32
Charged for service not installed - USELESS AFTER SERVICE
Signed up to have fibre installed prior to knowing about lockdown.
Lockdown was announced in next week, was contacted by Supersonic agent to install fibre to home, stated that I am not home for duration of the lockdown requested that installation be postponed.
Received email that I will be billed a week ago. Sent email on same day querying why I am being charged for a service that is not even installed. No reply.
Two days prior to billing day, sent whatsapp. Waited 6 hours. Escalated to manager.
Next day got billed.
Appalling. Financially strained during lockdown and now this as well. I am sick and tired of no accountability.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
28 Apr 2020, 13:40Hello Renaldo,
Apologies for this inconvenience. An agent will be in touch to assist ASAP.
Regards,
Sandra
Apologies for this inconvenience. An agent will be in touch to assist ASAP.
Regards,
Sandra
Supersonic 's reply28 Apr 2020, 13:40
Official
Hello Renaldo,
Apologies for this inconvenience. An agent will be in touch to assist ASAP.
Regards,
Sandra
Apologies for this inconvenience. An agent will be in touch to assist ASAP.
Regards,
Sandra
RH
Renaldo H's updateReviewer Update
12 May 2020, 08:55Hi Sandra,
The money was refunded to me however a few debit orders bounced causing me additional charges.
But at least I could meet my other commitments.
Thanks for the assistance.
The money was refunded to me however a few debit orders bounced causing me additional charges.
But at least I could meet my other commitments.
Thanks for the assistance.
RH
Renaldo H's update12 May 2020, 08:55
Reviewer Update
Hi Sandra,
The money was refunded to me however a few debit orders bounced causing me additional charges.
But at least I could meet my other commitments.
Thanks for the assistance.
The money was refunded to me however a few debit orders bounced causing me additional charges.
But at least I could meet my other commitments.
Thanks for the assistance.
RH
Renaldo H's updateReviewer Update
25 May 2020, 16:26Hi Sandra,
Still I am not assisted. The money never reflected in my account and now I am being billed YET AGAIN.
This is ridiculous. Consumer Council here I come.
Also going to report you to FNB.
Absolutely ludicrous. Clearly Supersonic does not care about its customers.
Still I am not assisted. The money never reflected in my account and now I am being billed YET AGAIN.
This is ridiculous. Consumer Council here I come.
Also going to report you to FNB.
Absolutely ludicrous. Clearly Supersonic does not care about its customers.
RH
Renaldo H's update25 May 2020, 16:26
Reviewer Update
Hi Sandra,
Still I am not assisted. The money never reflected in my account and now I am being billed YET AGAIN.
This is ridiculous. Consumer Council here I come.
Also going to report you to FNB.
Absolutely ludicrous. Clearly Supersonic does not care about its customers.
Still I am not assisted. The money never reflected in my account and now I am being billed YET AGAIN.
This is ridiculous. Consumer Council here I come.
Also going to report you to FNB.
Absolutely ludicrous. Clearly Supersonic does not care about its customers.