TN
Thoba N
1 reviews | Active since Jun 2021
03 Jun 2021, 13:25
Can't process my request and won't let me leave...
My relocation request has not been processed and have therefore been without internet at my new residence. The issue keeps getting "escalated" to the Project Management office to no avail.
I've had to spend money on additional mobile data just so that we can work from home and run a business.
I've also sent in an "immediate cancellation of subscription" request but no-one has gotten back to me to acknowledge and process the request. Basically I'm being held ransom by this company.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
03 Jun 2021, 16:30Good day Thoba N, Thank you for reaching out to Supersonic. I apologize for this experience. Please note, that i am investigating your query and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply03 Jun 2021, 16:30
Official
Good day Thoba N, Thank you for reaching out to Supersonic. I apologize for this experience. Please note, that i am investigating your query and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
TN
Thoba N's updateReviewer Update
04 Jun 2021, 11:09On the customer portal I see that my service is no longer active. Does this mean that the subscription has been cancelled?
If so, when will my line be released by your team?
As previously outlined above, the situation is Urgent but I haven't yet been contacted by anyone from the cancellations office to give me more information.
If so, when will my line be released by your team?
As previously outlined above, the situation is Urgent but I haven't yet been contacted by anyone from the cancellations office to give me more information.
TN
Thoba N's update04 Jun 2021, 11:09
Reviewer Update
On the customer portal I see that my service is no longer active. Does this mean that the subscription has been cancelled?
If so, when will my line be released by your team?
As previously outlined above, the situation is Urgent but I haven't yet been contacted by anyone from the cancellations office to give me more information.
If so, when will my line be released by your team?
As previously outlined above, the situation is Urgent but I haven't yet been contacted by anyone from the cancellations office to give me more information.