Can't even get new customers up and running

Supersonic for some reason has a reputation as the no. 1 ISP in ZA, this cannot be true. Absolutely no customer service. All I want is Fibre, I initially ordered a Vumatel line with a package from supersonic, they sent the vumatel installation folks out to my house but unfortunately my neighbors weren't keen on having their driveway ripped up. the vumatel installation folks said I already have a Octotel line and ont installed but it was not active, so I contacted supersonic and requested my order be changed. it has been over 14 days and no Fibre, nothing, just a mtn lte router that barely works, very unstable LTE connection. so I keep calling the call center asking for more info with regard to my installation. I get the same response, a consultant will call you. no one calls me, all I get is some automated sms or email message saying it taked 7 to 14 days. well 14 days have come and gone, no Fibre, no communication explaining why. no answers. I am incredibly frustrated, this is not the way to treat new customers. My advice to anyone readying this is to avoid supersonic, I am sure even the smaller isps have better customer service. In the meantime I look forward to the next, "someone will contact you with feedback" story.

if supersonic wants my money, my response is "Someone will contact you, with feedback"