CAN'T CONNECT TO ROUTER, SUPERSONIC SAYS "THEY'RE PROTECTING THE USER"

This is a sad day for me to write this review for Supersonic after I have had such amazing service from them previously, and gave them a good review here on Hello Peter.

I got a 10/10Mbps line with them just last year (2021) in Johannesburg and they got me a complimentary LTE service as per promise, got Vuma to lay lines, and had me on fibre ALL WITHIN JUST OVER A WEEK.

Fast-forward to 2022, I'm in Cape Town and after placing an add-on order for a 3/30Mbps line on Friday 8th July, I have only just been connected today, Thursday 28th July. I WAITED 20 DAYS!!! TWENTYYY!!!!

To add insult to injury, I now can't manage or connect to my router via IP address: they say "IT'S TO PROTECT THE USER..", but all it's doing is hindering my control and access to the functionality of my router. I can't see who's connected, can't take them off, can't see speeds, can't see into my own router for a service that I am paying for!!! I don't feel protected - I feel boxed as I have no control and now have to go through Supersonic to change even my personal password!!!

Literally the most nonsensical thing I've ever experienced!!!

SUPERSONIC FIX THIS MESSY, MESS!!!!