Can't cancel Subscription!!!!! Supersonic is TERRIBLE!!!!

I have been trying to cancel my subscription since February due to pathetic service, connectivity and speed issues. In approximately mid March, I was finally informed that my cancellation request has been received and that my line would be released on 31/03/2021. It is now almost 3 weeks later, and STILL my line has not been released.

It is virtually impossible to get hold of Supersonic telephonically, no one responds to emails and once in a while, when you're REALLY lucky, someone responds on Facebook messenger.

I NEED my line to be released - I am now being held hostage by an *********** service provider, that does not give you what you pay for, and my next step will have to be the legal route.

I really DO NOT recommend EVER using Supersonic - they have no clue about customer service and/or satisfaction.