JR
Jacques R
1 reviews | Active since May 2021
25 May 2021, 15:24
Cancelling an order is the worst experience!
I have asked for my order to be cancelled after a long wait, unresponsive teams and whatsapp messages that no one even respond to. Well I know struggle to get the order cancelled. I have phoned so many times and every time i hear the same story. Unacceptable! your quick to make the sale but not quick enough to cancel, and I have not even used your services yet...thanks goodness I am changing my ISP.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
25 May 2021, 16:01Good day Jacques.
I apologise for the frustration caused. I will look into your query and provide you with the necessary feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused. I will look into your query and provide you with the necessary feedback.
Kind regards, Nonhlanhla
Supersonic 's reply25 May 2021, 16:01
Official
Good day Jacques.
I apologise for the frustration caused. I will look into your query and provide you with the necessary feedback.
Kind regards, Nonhlanhla
I apologise for the frustration caused. I will look into your query and provide you with the necessary feedback.
Kind regards, Nonhlanhla
JR
Jacques R's updateReviewer Update
25 May 2021, 19:07Thanks Nonhlanhla for the call and the swift action. Let's see if this can be resolved by tomorrow morning.
JR
Jacques R's update25 May 2021, 19:07
Reviewer Update
Thanks Nonhlanhla for the call and the swift action. Let's see if this can be resolved by tomorrow morning.
JR
Jacques R's updateReviewer Update
26 May 2021, 10:58Hello Supersonic,
Sadly I have to say that again I am disappointed that this issue has not been resolved. I phoned your agents and they tell me the cancellation has only been assigned today after you promised you are resolving it yesterday. I will not stop until you have removed yourselves off my fibre line. I expect it done by today and in the meantime I am being inconvenienced by your lack of service.
Sadly I have to say that again I am disappointed that this issue has not been resolved. I phoned your agents and they tell me the cancellation has only been assigned today after you promised you are resolving it yesterday. I will not stop until you have removed yourselves off my fibre line. I expect it done by today and in the meantime I am being inconvenienced by your lack of service.
JR
Jacques R's update26 May 2021, 10:58
Reviewer Update
Hello Supersonic,
Sadly I have to say that again I am disappointed that this issue has not been resolved. I phoned your agents and they tell me the cancellation has only been assigned today after you promised you are resolving it yesterday. I will not stop until you have removed yourselves off my fibre line. I expect it done by today and in the meantime I am being inconvenienced by your lack of service.
Sadly I have to say that again I am disappointed that this issue has not been resolved. I phoned your agents and they tell me the cancellation has only been assigned today after you promised you are resolving it yesterday. I will not stop until you have removed yourselves off my fibre line. I expect it done by today and in the meantime I am being inconvenienced by your lack of service.
JR
Jacques R's updateReviewer Update
27 May 2021, 13:22Still no joy! no calling me back...such a disappointment!
JR
Jacques R's update27 May 2021, 13:22
Reviewer Update
Still no joy! no calling me back...such a disappointment!