JJ
Johan J

1 reviews | Active since Dec 2010

26 Mar 2021, 11:52

Cancelled, but still being invoiced

I cancelled my account with them on the 27th of January 2021. I even received a phone call during February confirming that I am in my notice month. Low and behold I am still being invoiced two months later.

When I try to contact their call center, I am caller number 20. I am not going to hold for half an hour to speak to someone. I have emailed them for credit notes on the invoices for March and April. I will update this when I get a response.

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Replies (1)
Supersonic
Supersonic 's reply28 Mar 2021, 18:26
Official
 Hello Johan, 
 
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you. 
 
 Regards,

 Josh