JJ
Johan J
1 reviews | Active since Dec 2010
26 Mar 2021, 11:52
Cancelled, but still being invoiced
I cancelled my account with them on the 27th of January 2021. I even received a phone call during February confirming that I am in my notice month. Low and behold I am still being invoiced two months later.
When I try to contact their call center, I am caller number 20. I am not going to hold for half an hour to speak to someone. I have emailed them for credit notes on the invoices for March and April. I will update this when I get a response.
Helpful (0)
Replies (1)0
Replies (1)Supersonic 's replyOfficial
28 Mar 2021, 18:26 Hello Johan,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
Supersonic 's reply28 Mar 2021, 18:26
Official
Hello Johan,
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Josh
