UC
Ursula C
1 reviews | Active since Jun 2011
19 Jan 2024, 12:28
Cancellation without Notification BUT THEY TAKE YOUR MONEY
Trying to get an invoice and statement to confirm that Super**** have received my payment made on 4 January, only to be told my account can't be found on the system and has been cancelled now I must call their call centre to resolve their ineptitude. I am not told by their "agent" who I have supp**** with the December statement and proof of December and January payment that " Is there anything missing payments on your end that you did not pay. Sometimes our team will debit from your account if there is still outstanding balance that reflects on our systems" - I do not have a debit order with these clowns because they are so *********** and clearly this individual is unable to READ a statement and they have an accounts department who probably have not passed Grade 3 maths. VIVA 30% pass rate VIVA!!!!
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
19 Jan 2024, 12:31Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply19 Jan 2024, 12:31
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
UC
Ursula C's updateReviewer Update
19 Jan 2024, 12:46I'm so tired of your apologies, every month there is an issue maybe it's time you hired competent people instead of people based on BEE with ZERO skills. I have send this message on email to your accounts department ref SST263738 and via FB messenger - you can now resolve it!
UC
Ursula C's update19 Jan 2024, 12:46
Reviewer Update
I'm so tired of your apologies, every month there is an issue maybe it's time you hired competent people instead of people based on BEE with ZERO skills. I have send this message on email to your accounts department ref SST263738 and via FB messenger - you can now resolve it!
Supersonic 's replyOfficial
19 Jan 2024, 13:11Hi, There is an open ticket for the allocation of your January 2024 payment.
Supersonic 's reply19 Jan 2024, 13:11
Official
Hi, There is an open ticket for the allocation of your January 2024 payment.
UC
Ursula C's updateReviewer Update
19 Jan 2024, 13:50Considering they have now sent me an invoice for my neice's CLOSED account (closed in May 2023) using my ID and are unable to give me an invoice and statement for MY account - I will not be holding my breath! BUT let me put this in the public domain - ACCOOUNT SS*** was CANCELLED in MAY 2023 and WILL NOT BE REACTIVATED. MY account S*** needs to be put in MY name with the correct details and billing and payment allocations to be brought up to date and emailed invoices and statements sent, also access to the portal needs to be reinstated.
UC
Ursula C's update19 Jan 2024, 13:50
Reviewer Update
Considering they have now sent me an invoice for my neice's CLOSED account (closed in May 2023) using my ID and are unable to give me an invoice and statement for MY account - I will not be holding my breath! BUT let me put this in the public domain - ACCOOUNT SS*** was CANCELLED in MAY 2023 and WILL NOT BE REACTIVATED. MY account S*** needs to be put in MY name with the correct details and billing and payment allocations to be brought up to date and emailed invoices and statements sent, also access to the portal needs to be reinstated.
UC
Ursula C's updateReviewer Update
20 Jan 2024, 14:42So now your brain dead accounts department closes the ticket as "resolved" which it MOST CERTAINLY IS NOT and I have had to log yet another ticket Your service request reference number is SST264279. Are you actually capable of resolution or do I need to look for an alternate service provider?
IT REALLY IS QUITE SIMPLE, IF YOU DON'T WANT ME AS A CLIENT I WILL GLADLY CANCEL WITH YOU AND MOVE TO A MORE COMPETENT PROVIDER!
IT REALLY IS QUITE SIMPLE, IF YOU DON'T WANT ME AS A CLIENT I WILL GLADLY CANCEL WITH YOU AND MOVE TO A MORE COMPETENT PROVIDER!
UC
Ursula C's update20 Jan 2024, 14:42
Reviewer Update
So now your brain dead accounts department closes the ticket as "resolved" which it MOST CERTAINLY IS NOT and I have had to log yet another ticket Your service request reference number is SST264279. Are you actually capable of resolution or do I need to look for an alternate service provider?
IT REALLY IS QUITE SIMPLE, IF YOU DON'T WANT ME AS A CLIENT I WILL GLADLY CANCEL WITH YOU AND MOVE TO A MORE COMPETENT PROVIDER!
IT REALLY IS QUITE SIMPLE, IF YOU DON'T WANT ME AS A CLIENT I WILL GLADLY CANCEL WITH YOU AND MOVE TO A MORE COMPETENT PROVIDER!