IZ
Ingrid Z
1 reviews | Active since Oct 2023
24 Oct 2023, 14:07
CANCELLATION REQUEST - ABSOLUTELY NO RESPONSE
Have been trying for 4 weeks to get a response to phone calls, emails, sms, whattapp, visit to Supersonic, etc. to cancel your service (or lack thereof) at a property we have sold - no response at all besides automated responses saying nothing helpful. This service is shocking and requires some urgent attention!!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
24 Oct 2023, 14:48Good day Ingrid,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our cancellations department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our cancellations department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply24 Oct 2023, 14:48
Official
Good day Ingrid,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our cancellations department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our cancellations department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's replyOfficial
24 Oct 2023, 15:39Good afternoon, Ingrid,
Kindly reply privately with your ID number and email address as we are unable to retrieve any account using the details on your Hellopeter profile.
Kind regards,
AM
Kindly reply privately with your ID number and email address as we are unable to retrieve any account using the details on your Hellopeter profile.
Kind regards,
AM
Supersonic 's reply24 Oct 2023, 15:39
Official
Good afternoon, Ingrid,
Kindly reply privately with your ID number and email address as we are unable to retrieve any account using the details on your Hellopeter profile.
Kind regards,
AM
Kindly reply privately with your ID number and email address as we are unable to retrieve any account using the details on your Hellopeter profile.
Kind regards,
AM
IZ
Ingrid Z's updateReviewer Update
24 Oct 2023, 15:46Vanessa has contacted me and is attending to my query. Thank you.
IZ
Ingrid Z's update24 Oct 2023, 15:46
Reviewer Update
Vanessa has contacted me and is attending to my query. Thank you.
Supersonic 's replyOfficial
24 Oct 2023, 15:49Thank you for the feedback.
Supersonic 's reply24 Oct 2023, 15:49
Official
Thank you for the feedback.
Supersonic 's replyOfficial
24 Oct 2023, 16:35Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply24 Oct 2023, 16:35
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
IZ
Ingrid Z's updateReviewer Update
30 Oct 2023, 07:15Sent all required info to Vanessa on the 24th as she requested and now nothing again?
No response to emails, no confirmation of cancellation, no response to sms's..... shocking shocking lack of service!
No response to emails, no confirmation of cancellation, no response to sms's..... shocking shocking lack of service!
IZ
Ingrid Z's update30 Oct 2023, 07:15
Reviewer Update
Sent all required info to Vanessa on the 24th as she requested and now nothing again?
No response to emails, no confirmation of cancellation, no response to sms's..... shocking shocking lack of service!
No response to emails, no confirmation of cancellation, no response to sms's..... shocking shocking lack of service!
IZ
Ingrid Z's updateReviewer Update
10 Nov 2023, 08:20Another 2 weeks have passed and still no response. I must add though that the debit order was put through timeously even though we cancelled 6 weeks ago!!!
This is extremely frustrating and Supersonic needs to be held accountable for their lack of response and continuing to take peoples money.
This is extremely frustrating and Supersonic needs to be held accountable for their lack of response and continuing to take peoples money.
IZ
Ingrid Z's update10 Nov 2023, 08:20
Reviewer Update
Another 2 weeks have passed and still no response. I must add though that the debit order was put through timeously even though we cancelled 6 weeks ago!!!
This is extremely frustrating and Supersonic needs to be held accountable for their lack of response and continuing to take peoples money.
This is extremely frustrating and Supersonic needs to be held accountable for their lack of response and continuing to take peoples money.