AZ
Altus Z
1 reviews | Active since Apr 2021
29 Apr 2021, 16:25
Cancellation issues
Friendly staff but don't be fooled. I changed address and activated a new line (took forever) it's now a year later and they still haven't canceled the old line at my previous residence. It's now almost a year later and I'm still getting billed double. Every time I call they say it's being handled but nothing happens!!!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
30 Apr 2021, 15:08Good day Altus Z.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Joshua.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Joshua.
Supersonic 's reply30 Apr 2021, 15:08
Official
Good day Altus Z.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Joshua.
Thank you for reaching out to supersonic fibre. We are sincerely sorry for the inconvenience caused. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Joshua.
AZ
Altus Z's updateReviewer Update
06 Jun 2021, 17:22Joshua
Its now another month later. Problem is still not resolved. Even though I pay my bill every month Supersonic has now suspended my internet because of a fault on their system. If you don't sort this out soon I'm moving to another service provider.
Its now another month later. Problem is still not resolved. Even though I pay my bill every month Supersonic has now suspended my internet because of a fault on their system. If you don't sort this out soon I'm moving to another service provider.
AZ
Altus Z's update06 Jun 2021, 17:22
Reviewer Update
Joshua
Its now another month later. Problem is still not resolved. Even though I pay my bill every month Supersonic has now suspended my internet because of a fault on their system. If you don't sort this out soon I'm moving to another service provider.
Its now another month later. Problem is still not resolved. Even though I pay my bill every month Supersonic has now suspended my internet because of a fault on their system. If you don't sort this out soon I'm moving to another service provider.