CANCELLATION

On the 3rd of August, I called in to cancel my contract with Supersonic, till today no one has gotten back to me even though they said they would get back to me within 5 working days. Initially I called in on the 1st and the 2nd of August but was unable to get ahold to the call centre the phone rings and rings but no answer. Eventually on the evening of the second I get a response to my Complaint submitted via Hellopeter on the cancellation process. I then sent my request to cancel on the 3rd of August. I called today to follow up and was told to wait for the call back. I will not allow you guys to debit my account again because you can't meet you SLA. The guy i spoke to now had the audacity to tell me that I haven't given the full month's notice so I can expect my account to debited in September. I am immigrating at the beginning of next week so I do not need to be retained, just cancel the contract and do not debit my account. I will not pay for the incompetency of the business.