Cancelation horror!!!!

I am disgusted by the terrible service I received from Supersonic after I recenty received a billing email sent to my mailbox.

On the 27th of January 2021 I sent them an email requesting for my subscription to be canceled as I had installed wifi to my house.

On the date this email was sent it was more than the required 30 days notice for cancelation furthermore I stopped using their pathetic services effective 01/03/2021 as advised on the email I sent. However to my surprise this was not done as requested on my email

I did all that was required of me and even requested your pathetic call centre agents to arrange for pick me or for someone to provide me with the address of where I can drop off your router. However till date no one got back to me and they have a nerve to send me an email and tell me that I owe them after a year later that I requested cancelation.

They are the pits!