Cancelation gone horribly wrong

My 1 star rating does not equate to what this company actually deserves

I requested to cancel my home LTE connection which costs R399 - month to month with this damn company on the 19-01-2021 via email, as their website stipulates that the request needed to be in writing.

I get a response back to state an agent will be in touch with me. Fast forward, Nothing happened + - 10 working days later and I decided to call them instead in order to find out what there story is. I was, then, told by there agent, my account will be canceled and I wouldn't receive another bill for March 2021 as I paid in advance - the only thing I'll be liable for is a cancelation fee of R300 since I canceled on month 3 of being with them and that's their penalty: "Cancelations within a 6 month period will incur a R600 charge and will reduce to R.0 should you stay 6 months +".

Bare in mind, I'm fine with this after the stint they pulled the month before (in December) where I was without signal for a week due to their Sims not being Rica'd and no one could give me a proper turn around time to get resolved, also bare in mind I work from home and data is of utmost importance so I really just wanted to cancel ASAP as I could pick up the lack of competency. The agent and I agreed, February is the last month I'd pay for line rental and I agreed to having RAM (The courier company they use) come and collect this router at an additional fee of R250 - total cancelation fee goes up to R550 in total. R300 FOR CANCELATION AND R250 TO DELIVER THIS ROUTER TO YOUR OFFICE. To my surprise I received a "claw back" totalling R920 today to which I called up your customer service line and guess what!?? No one can tell me why it equates to that total when I was told R550!!!!!!!!!!!!!!!!!!!!! Ontop of that, I received another bill ontop of that for the month of March 2021' line rental of R399 when I gave my 30 or 31 calendar days notice period on the 19th of January 2021 already, do yall not know how to count or what????!!!!! I was debited R1320 in total today!!!!!!!! I SHOULD HAVE AND WAS TOLD BY YOUR AGENTS I WOULD BE PAYING R550 ONLY,

I AM ABSOLUTELY DUMBFOUNDED BY THE LEVEL OF INCOMPETENCY AROUND ONE SIMPLE REQUEST.

I want this recitifed!!!!!!!!! how the hell am I paying for something which was canceled!!????? This is so ********* and if it is not resolved ASAP I WILL BE TAKING IT FURTHER.

Don't apologize as that will only aggregate me. I want solutions!!!!! Also, how does none of your reps know what the F* is going on with your cancelation fees or claw backs as you put it???? How do you quote something then debit another??? I want a refund as I was charged incorrectly. My damn account number S*** YOU CAN CALL ME ON *** AFTER 4PM MONDAY - FRIDAY AND ANYTIME OVER THE Weekend even better, you can email me at anytime during the day if I'm unreachable as knowing you guys, you'll probably call me back during the hours I advise I'm not available. So email me on : ***