Cancelation

When I took this deal I was told it was gonna be a month to month. I wanted it to be this way because these days you have a job today and no job tomorrow. So I asked what was the cancelation process in case I needed to. I was told that it's quite simple I would just have to call them and they will come and collect the router.

Unfortunately at work I was converted from perm to temp and with half my pay. I can no longer afford to pay for this wifi. So I sent an email to cancelations department as I was told when I called that. That was about 2 weeks ago I still haven't heard from them since.

When taking up a wifi it takes minutes but when you want to cancel it take forever. I don't understand. I don't want to be blamed when they try to debit and they don't get any money. I canceled in time.