JP
Jacques P

1 reviews | Active since Oct 2017

04 Jun 2020, 14:14

Cancel my F-LTE subscription for ***

I have phoned and phoned and held on for 20+ minutes or so at a time with nobody answering the call except the repetitive 'Superstars', more like Disas-stars, and 'your call is important to us' messages to speak to somebody to cancel my subscription. I have decided that 200GB per month is too little, instead I need uncapped LTE, and due to your fantastically 'non existant' service I have opted to cancel with the permitted 5 day period. Strangely emails come back as 'unattended mailbox' and calls unanswered even whatsapp group has no cancel option. I understand that it is lockdown and most call centres worked from home at level 4 but we are at level 3 now and telecommunications are permitted to work, but no, 'high call volumes', is easier to play via a recording. How can you just ignore your customers, pathetic Supersonic pathetic! Please arrange to fetch the router and sim card and cancel my debit order asap.

0
Replies (2)
Supersonic
Supersonic 's reply05 Jun 2020, 12:05
Official
Hello Jacques, 

Sorry to see that you have experienced such frustration. We will be in touch ASAP to assist and resolve your issue. 

Regards, 
Sandra
JP
Jacques P's update05 Jun 2020, 12:30
Reviewer Update
Sandra, don't resolve my issue just cancel my subscription, sick & tired of you guys not answering calls, emails and whatsapp. Will take my business elsewhere.