NL
Nicola L
1 reviews | Active since Dec 2013
30 Jun 2020, 13:21
Cancel my damn account NOW!!!!!! Cancel it! Cancel it. Cancel it!!
I have been trying to cancel my account for over a month now. I have emailed, called, dealt with your stupid Whatsapp bot only to be told today that my subscription suspension has failed. WHAT DOES THAT EVEN MEAN!!!!!!! I dont have an internet connection, currently, and no one could tell me why. If my account has still not been cancelled why do I have no internet! ***!!!!! The poor chap that answered my call in accounts gave me a number to call ***, and I landed up listening to your awful place holder bot for nearly an hour with no answer! Just cancel my stuffing account and release my damn line so that I can get an ISP that actually knows what a service is and how to answer their damn phones. I did not sign up with Supersonic but was sold to them by my previous ISP. I would never have joined Supersonic to begin with and have been trying to cancel my ****** account ever since!!! for the love of all that is holey sort out this BS. I am running out of airtime listening to your place holder music. Awful ISP!!!!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
30 Jun 2020, 18:58Hello Nicola,
I apologise sincerely for the inconvenience that you have suffered. I have escalated your complaint and an agent will be in touch ASAP to resolve this issue for you.
Regards,
Sandra
I apologise sincerely for the inconvenience that you have suffered. I have escalated your complaint and an agent will be in touch ASAP to resolve this issue for you.
Regards,
Sandra
Supersonic 's reply30 Jun 2020, 18:58
Official
Hello Nicola,
I apologise sincerely for the inconvenience that you have suffered. I have escalated your complaint and an agent will be in touch ASAP to resolve this issue for you.
Regards,
Sandra
I apologise sincerely for the inconvenience that you have suffered. I have escalated your complaint and an agent will be in touch ASAP to resolve this issue for you.
Regards,
Sandra
NL
Nicola L's updateReviewer Update
01 Jul 2020, 07:52Good morning Sandra
Thank you for your reassurance that this is being taken further but as I haven't provided you with an account or ID number, I'm not entirely sure how you are going to escalate this or have an agent get in touch to resolve this.
Thank you for your reassurance that this is being taken further but as I haven't provided you with an account or ID number, I'm not entirely sure how you are going to escalate this or have an agent get in touch to resolve this.
NL
Nicola L's update01 Jul 2020, 07:52
Reviewer Update
Good morning Sandra
Thank you for your reassurance that this is being taken further but as I haven't provided you with an account or ID number, I'm not entirely sure how you are going to escalate this or have an agent get in touch to resolve this.
Thank you for your reassurance that this is being taken further but as I haven't provided you with an account or ID number, I'm not entirely sure how you are going to escalate this or have an agent get in touch to resolve this.
NL
Nicola L's updateReviewer Update
01 Jul 2020, 16:44Sandra, so after being assured by the idiots that work at Supersonic that my account was terminated and line released, while sitting with 2 days of no internet (while trying to work from home), Frogfoot has confirmed exactly how *********** Supersonic is by telling me that this has in fact NOT BEEN DONE AS PROMISED!!!! OMG!!! get your ****s in gear and sort this **** out ASAP!!!
NL
Nicola L's update01 Jul 2020, 16:44
Reviewer Update
Sandra, so after being assured by the idiots that work at Supersonic that my account was terminated and line released, while sitting with 2 days of no internet (while trying to work from home), Frogfoot has confirmed exactly how *********** Supersonic is by telling me that this has in fact NOT BEEN DONE AS PROMISED!!!! OMG!!! get your ****s in gear and sort this **** out ASAP!!!
NL
Nicola L's updateReviewer Update
01 Jul 2020, 16:50So apparently someone by the name of Lorenzo is dealing with this yet no one would provide me with his details so that I can follow up with him. He will apparently call me. Not holding my breath
NL
Nicola L's update01 Jul 2020, 16:50
Reviewer Update
So apparently someone by the name of Lorenzo is dealing with this yet no one would provide me with his details so that I can follow up with him. He will apparently call me. Not holding my breath
Supersonic 's replyOfficial
01 Jul 2020, 18:12Hello Nicola,
I had all the information in your original review in order to pick up your account on our system. I will follow up with the connectivity manager to ensure that your line is released as quickly as possible. Apologies for the inconvenience caused.
Regards,
Sandra
I had all the information in your original review in order to pick up your account on our system. I will follow up with the connectivity manager to ensure that your line is released as quickly as possible. Apologies for the inconvenience caused.
Regards,
Sandra
Supersonic 's reply01 Jul 2020, 18:12
Official
Hello Nicola,
I had all the information in your original review in order to pick up your account on our system. I will follow up with the connectivity manager to ensure that your line is released as quickly as possible. Apologies for the inconvenience caused.
Regards,
Sandra
I had all the information in your original review in order to pick up your account on our system. I will follow up with the connectivity manager to ensure that your line is released as quickly as possible. Apologies for the inconvenience caused.
Regards,
Sandra
NL
Nicola L's updateReviewer Update
01 Jul 2020, 19:58Hi Sandra
Apologies if I don't believe you. You were following up yesterday and today nothing had happened. An ‘agent was going to get in touch’. Still waiting for that call. So, what exactly are you following up on? The twit I spoke to today, when once again I had to call you, could hardly take down my id number (he really thought an id could start with 8282, boggles the mind) let alone provide me with any realistic time frames or info. He finally gave me Lorenzo’s name, which Im quite sure is made up and a load of BS, but no details on how to contact them. Account suspended/cancelled, no internet, but like a selfish child you wont give back my line. Its sad, that after ready the multitude of complaints about this very issue, that Supersonic has not at least tried to improve their system. Just proves that lack of giving a hoot! You want to prove that you are actually doing something, give me someone in managements details. Let me take this up with them. Maybe then things will get done!
Apologies if I don't believe you. You were following up yesterday and today nothing had happened. An ‘agent was going to get in touch’. Still waiting for that call. So, what exactly are you following up on? The twit I spoke to today, when once again I had to call you, could hardly take down my id number (he really thought an id could start with 8282, boggles the mind) let alone provide me with any realistic time frames or info. He finally gave me Lorenzo’s name, which Im quite sure is made up and a load of BS, but no details on how to contact them. Account suspended/cancelled, no internet, but like a selfish child you wont give back my line. Its sad, that after ready the multitude of complaints about this very issue, that Supersonic has not at least tried to improve their system. Just proves that lack of giving a hoot! You want to prove that you are actually doing something, give me someone in managements details. Let me take this up with them. Maybe then things will get done!
NL
Nicola L's update01 Jul 2020, 19:58
Reviewer Update
Hi Sandra
Apologies if I don't believe you. You were following up yesterday and today nothing had happened. An ‘agent was going to get in touch’. Still waiting for that call. So, what exactly are you following up on? The twit I spoke to today, when once again I had to call you, could hardly take down my id number (he really thought an id could start with 8282, boggles the mind) let alone provide me with any realistic time frames or info. He finally gave me Lorenzo’s name, which Im quite sure is made up and a load of BS, but no details on how to contact them. Account suspended/cancelled, no internet, but like a selfish child you wont give back my line. Its sad, that after ready the multitude of complaints about this very issue, that Supersonic has not at least tried to improve their system. Just proves that lack of giving a hoot! You want to prove that you are actually doing something, give me someone in managements details. Let me take this up with them. Maybe then things will get done!
Apologies if I don't believe you. You were following up yesterday and today nothing had happened. An ‘agent was going to get in touch’. Still waiting for that call. So, what exactly are you following up on? The twit I spoke to today, when once again I had to call you, could hardly take down my id number (he really thought an id could start with 8282, boggles the mind) let alone provide me with any realistic time frames or info. He finally gave me Lorenzo’s name, which Im quite sure is made up and a load of BS, but no details on how to contact them. Account suspended/cancelled, no internet, but like a selfish child you wont give back my line. Its sad, that after ready the multitude of complaints about this very issue, that Supersonic has not at least tried to improve their system. Just proves that lack of giving a hoot! You want to prove that you are actually doing something, give me someone in managements details. Let me take this up with them. Maybe then things will get done!
NL
Nicola L's updateReviewer Update
06 Jul 2020, 16:48 Thankfully you guys have cancelled my account and after nearly a week of fighting, you guys finally sent a confirmation of cancellation to Frogfoot. But, and this is now getting flipping ridiculous, you guys apparently have a cooling off period where you can retract the cancellation. ***!!! Now frogfoot is waiting, patiently, for the twits at Supersonic to omit this cooling off period. Please explain the cheek that Supersonic can have to even assume that they have the right to a cooling off period so as to have an option to retract my cancellation. The cancellation that I app**** for and for which I had to wait over a month to you guys to respect and carry out. Omit the stuffy cooling off period. Let me get on with my life, preferably with my new ISP and some internet access. There isn’t a chance on this green earth that I will cancel my cancellation and go back to Supersonic. Ever!
NL
Nicola L's update06 Jul 2020, 16:48
Reviewer Update
Thankfully you guys have cancelled my account and after nearly a week of fighting, you guys finally sent a confirmation of cancellation to Frogfoot. But, and this is now getting flipping ridiculous, you guys apparently have a cooling off period where you can retract the cancellation. ***!!! Now frogfoot is waiting, patiently, for the twits at Supersonic to omit this cooling off period. Please explain the cheek that Supersonic can have to even assume that they have the right to a cooling off period so as to have an option to retract my cancellation. The cancellation that I app**** for and for which I had to wait over a month to you guys to respect and carry out. Omit the stuffy cooling off period. Let me get on with my life, preferably with my new ISP and some internet access. There isn’t a chance on this green earth that I will cancel my cancellation and go back to Supersonic. Ever!