DO
Deniel O

1 reviews | Active since Feb 2022

28 Dec 2022, 12:23

Cancel my account ASAP!!!!

Just typing out this review makes me tired....

I would like to cancel my super sonic account im not happy with how you do things and it's been a year of struggle after struggle...

I've been paying my account every month but I noticed my account number was wrong when I paid, cool I take responsibility but this is a month to month contract and if you noticed 5k as a balance should you have taken initiative to cancel or switch off but you did not ....

Instead you make me pay interest because your accounts department refuses to remove the interest and expects me to pay for n account that I have proof I've been paying but my interest does not descrease ....

Moral of the story here is I owe now 3k and it supposed to be fixed I refuse to pay because as per my understanding if I don't pay you switch off the account so if you see I don't pay why you still charging me?

I've submitted proof I will not do it again

Please close my account I don't want to deal with you guys my wifi gets switched off before month end always... Its boring now

I'm waiting on calls for hours and no answer ....

I don't want to pay anything im not working anymore so cancel my subscription ....

As I did not sign a contract and its a month to month subscription cancel and anything that is owing you are liable for it because it's not a contract and if there is no wifi I don't see why I have to pay....

I want my account canceled

0
Replies (2)
Supersonic
Supersonic 's reply28 Dec 2022, 13:15
Official
Good day, thank you for contacting supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly be advised that we will look into this matter. Regards Supersonic team
DO
Deniel O's update29 Dec 2022, 17:50
Reviewer Update
I've privately messaged you! I respected you enough to do so.

I'm still waiting and no response or answer....

I want my account cancelled as I see no1 is interested in paying attention to the fact that I don't want to be part of you anymore...


Must I beg for a cancellation?

I don't want to be your customer I can't pay!!!!!!!!!!!

And I don't want to pay more because you have a very smart way of adding up interest 300 extra a month....


I don't want your network..