AS
Albert S
1 reviews | Active since Jul 2015
30 Mar 2021, 08:43
Can you not get anything right?
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back to square one. Can a client experience manager not resolve the issue? It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
30 Mar 2021, 10:34Good day Albert,
My sincere apology for the inconvenience and frustrations caused. I will be in contact with the relevant departments to assist further.
Kindest regards,
Joshua
My sincere apology for the inconvenience and frustrations caused. I will be in contact with the relevant departments to assist further.
Kindest regards,
Joshua
Supersonic 's reply30 Mar 2021, 10:34
Official
Good day Albert,
My sincere apology for the inconvenience and frustrations caused. I will be in contact with the relevant departments to assist further.
Kindest regards,
Joshua
My sincere apology for the inconvenience and frustrations caused. I will be in contact with the relevant departments to assist further.
Kindest regards,
Joshua
AS
Albert S's updateReviewer Update
30 Mar 2021, 11:02Hi Joshua,
Yes it is urgent because otherwise the debit order will be quite significant and due to your accounting department that cannot get it right.
Thanks
Albert
Yes it is urgent because otherwise the debit order will be quite significant and due to your accounting department that cannot get it right.
Thanks
Albert
AS
Albert S's update30 Mar 2021, 11:02
Reviewer Update
Hi Joshua,
Yes it is urgent because otherwise the debit order will be quite significant and due to your accounting department that cannot get it right.
Thanks
Albert
Yes it is urgent because otherwise the debit order will be quite significant and due to your accounting department that cannot get it right.
Thanks
Albert
AS
Albert S's updateReviewer Update
01 Apr 2021, 08:57Dear Joshua
I find it unacceptable that nothing is being done about this issue. The case was logged more than 3 working days ago and Supersonic is not abiding by your turnaround times stated. Can someone like a client experience manager phone me or can I escalate this to the Office of the CEO? Is just gets stuck at the call centre and nothings happens. Just very unsatisfactory how I have been treated for the last 4 months. Yes, 4 months of not being able to get a simple matter right. So are you going to let this wrong debit order go through my account? Thank you Albert
I find it unacceptable that nothing is being done about this issue. The case was logged more than 3 working days ago and Supersonic is not abiding by your turnaround times stated. Can someone like a client experience manager phone me or can I escalate this to the Office of the CEO? Is just gets stuck at the call centre and nothings happens. Just very unsatisfactory how I have been treated for the last 4 months. Yes, 4 months of not being able to get a simple matter right. So are you going to let this wrong debit order go through my account? Thank you Albert
AS
Albert S's update01 Apr 2021, 08:57
Reviewer Update
Dear Joshua
I find it unacceptable that nothing is being done about this issue. The case was logged more than 3 working days ago and Supersonic is not abiding by your turnaround times stated. Can someone like a client experience manager phone me or can I escalate this to the Office of the CEO? Is just gets stuck at the call centre and nothings happens. Just very unsatisfactory how I have been treated for the last 4 months. Yes, 4 months of not being able to get a simple matter right. So are you going to let this wrong debit order go through my account? Thank you Albert
I find it unacceptable that nothing is being done about this issue. The case was logged more than 3 working days ago and Supersonic is not abiding by your turnaround times stated. Can someone like a client experience manager phone me or can I escalate this to the Office of the CEO? Is just gets stuck at the call centre and nothings happens. Just very unsatisfactory how I have been treated for the last 4 months. Yes, 4 months of not being able to get a simple matter right. So are you going to let this wrong debit order go through my account? Thank you Albert
AS
Albert S's updateReviewer Update
02 Apr 2021, 08:09You leave me no choice but to reverse debit order at my bank after warning you this will happen. Just shockingly bad service. I have already logged the case on 25 March. Where is the agent that would have phoned me back? Thought you escalated it as urgent?
Why should I be out of pocket for incorrect billing?
Regards
Albert
Why should I be out of pocket for incorrect billing?
Regards
Albert
AS
Albert S's update02 Apr 2021, 08:09
Reviewer Update
You leave me no choice but to reverse debit order at my bank after warning you this will happen. Just shockingly bad service. I have already logged the case on 25 March. Where is the agent that would have phoned me back? Thought you escalated it as urgent?
Why should I be out of pocket for incorrect billing?
Regards
Albert
Why should I be out of pocket for incorrect billing?
Regards
Albert
AS
Albert S's updateReviewer Update
12 Apr 2021, 13:48Dear Joshua
Another week has passed. No service. No response. Don't care about the client, but you took my money. E-mailed the CEOs office at queries@supersonic and social.media@supersonic. Phoned the call centre again and again, send through proof of payment to Thulisile Magaso that would have escalated to your Accounts department. Nothing. Why is my case not resolved or has it just been closed without resolution?
Please advise. A call would be appreciated as hiding behind e-mails and social media responses does not work for me.
Regards
Albert Scholtz
Another week has passed. No service. No response. Don't care about the client, but you took my money. E-mailed the CEOs office at queries@supersonic and social.media@supersonic. Phoned the call centre again and again, send through proof of payment to Thulisile Magaso that would have escalated to your Accounts department. Nothing. Why is my case not resolved or has it just been closed without resolution?
Please advise. A call would be appreciated as hiding behind e-mails and social media responses does not work for me.
Regards
Albert Scholtz
AS
Albert S's update12 Apr 2021, 13:48
Reviewer Update
Dear Joshua
Another week has passed. No service. No response. Don't care about the client, but you took my money. E-mailed the CEOs office at queries@supersonic and social.media@supersonic. Phoned the call centre again and again, send through proof of payment to Thulisile Magaso that would have escalated to your Accounts department. Nothing. Why is my case not resolved or has it just been closed without resolution?
Please advise. A call would be appreciated as hiding behind e-mails and social media responses does not work for me.
Regards
Albert Scholtz
Another week has passed. No service. No response. Don't care about the client, but you took my money. E-mailed the CEOs office at queries@supersonic and social.media@supersonic. Phoned the call centre again and again, send through proof of payment to Thulisile Magaso that would have escalated to your Accounts department. Nothing. Why is my case not resolved or has it just been closed without resolution?
Please advise. A call would be appreciated as hiding behind e-mails and social media responses does not work for me.
Regards
Albert Scholtz