CG
Craig G
1 reviews | Active since Mar 2009
13 Dec 2021, 03:54
Call center needs work
So I purchased a new router.
At about 14:00 (12 December) I start setting ut up. Phone the call center to get pppoe credentials.
NON OF THEM WORK. Yes I was given multiple passwords.
Following my standard debug procedures is it the cable?
No I can connect through the old router (which has a virus, turning my home into a bitcoin miner, more on this in another review)
Is it the router? No after resetting the old router both the new and old router have the same characteristics.
After hours on the phone repeatedly giving me various passwords different agents all asking me the same questions I get told... "here is a link to the manual for your router, please read it and try again"
Well I read the manual, there are no additional items I have missed.
Finally I phoned at about 21:30, asked for an email containing setup instructions for the old router which i have now reset.
I am still waiting for the email.
Helpful (0)
Replies (4)0
Replies (4)CG
Craig G's updateReviewer Update
13 Dec 2021, 04:01I need to have this part made public,
I had strange behavior coming from my router(provided by supersonic). Random CPU spikes, phone would run hot, tablets were also behaving wierd.
So after doing some research some commands I found a few articles. The router provided is not secure. It is susceptible to a number of remote attacks.
I informed supersonic...
hello, i need to inform you...
I picked up a crypto currency miner on the router issued by you.
you should probably make your customers aware of two things...
the router (mikrotik) when not updated are susceptible to remote code execution
when done correctly the entire house hold's devices will become bitcoin miners...
https://blog.n0p.me/***-winbox-bug-dissection/
https://www.pcmag.com/news/200k-mikrotik-router****ploited-to-serve-cryptocurrency-miner
No response, no thanks we are issuing upgrades.
Silence.....
I had strange behavior coming from my router(provided by supersonic). Random CPU spikes, phone would run hot, tablets were also behaving wierd.
So after doing some research some commands I found a few articles. The router provided is not secure. It is susceptible to a number of remote attacks.
I informed supersonic...
hello, i need to inform you...
I picked up a crypto currency miner on the router issued by you.
you should probably make your customers aware of two things...
the router (mikrotik) when not updated are susceptible to remote code execution
when done correctly the entire house hold's devices will become bitcoin miners...
https://blog.n0p.me/***-winbox-bug-dissection/
https://www.pcmag.com/news/200k-mikrotik-router****ploited-to-serve-cryptocurrency-miner
No response, no thanks we are issuing upgrades.
Silence.....
CG
Craig G's update13 Dec 2021, 04:01
Reviewer Update
I need to have this part made public,
I had strange behavior coming from my router(provided by supersonic). Random CPU spikes, phone would run hot, tablets were also behaving wierd.
So after doing some research some commands I found a few articles. The router provided is not secure. It is susceptible to a number of remote attacks.
I informed supersonic...
hello, i need to inform you...
I picked up a crypto currency miner on the router issued by you.
you should probably make your customers aware of two things...
the router (mikrotik) when not updated are susceptible to remote code execution
when done correctly the entire house hold's devices will become bitcoin miners...
https://blog.n0p.me/***-winbox-bug-dissection/
https://www.pcmag.com/news/200k-mikrotik-router****ploited-to-serve-cryptocurrency-miner
No response, no thanks we are issuing upgrades.
Silence.....
I had strange behavior coming from my router(provided by supersonic). Random CPU spikes, phone would run hot, tablets were also behaving wierd.
So after doing some research some commands I found a few articles. The router provided is not secure. It is susceptible to a number of remote attacks.
I informed supersonic...
hello, i need to inform you...
I picked up a crypto currency miner on the router issued by you.
you should probably make your customers aware of two things...
the router (mikrotik) when not updated are susceptible to remote code execution
when done correctly the entire house hold's devices will become bitcoin miners...
https://blog.n0p.me/***-winbox-bug-dissection/
https://www.pcmag.com/news/200k-mikrotik-router****ploited-to-serve-cryptocurrency-miner
No response, no thanks we are issuing upgrades.
Silence.....
CG
Craig G's updateReviewer Update
13 Dec 2021, 04:31So after a night of searching and tweaking and fiddling, this now turns into a information item.
There is a setting no one in the call center could tell me about, but i found it online using my phone.
The area I live in requires a VLAN Identity with PPPOE credentials. When replacing your router with supersonic make sure you have these details - the call center does not help.
In my case -- Midstream,
PPPoE - credentials
VLANID - 100
Thanks for the great assistance supersonic, it is really appreciated.
There is a setting no one in the call center could tell me about, but i found it online using my phone.
The area I live in requires a VLAN Identity with PPPOE credentials. When replacing your router with supersonic make sure you have these details - the call center does not help.
In my case -- Midstream,
PPPoE - credentials
VLANID - 100
Thanks for the great assistance supersonic, it is really appreciated.
CG
Craig G's update13 Dec 2021, 04:31
Reviewer Update
So after a night of searching and tweaking and fiddling, this now turns into a information item.
There is a setting no one in the call center could tell me about, but i found it online using my phone.
The area I live in requires a VLAN Identity with PPPOE credentials. When replacing your router with supersonic make sure you have these details - the call center does not help.
In my case -- Midstream,
PPPoE - credentials
VLANID - 100
Thanks for the great assistance supersonic, it is really appreciated.
There is a setting no one in the call center could tell me about, but i found it online using my phone.
The area I live in requires a VLAN Identity with PPPOE credentials. When replacing your router with supersonic make sure you have these details - the call center does not help.
In my case -- Midstream,
PPPoE - credentials
VLANID - 100
Thanks for the great assistance supersonic, it is really appreciated.
Supersonic 's replyOfficial
13 Dec 2021, 07:42 Good day Craig.
Thank you for reaching out to Supersonic. I apologise for the experience you have had with us. Kindly be advised one of our agents will be in touch with you to assist and find a better resolution.
Kind regards,
Nonhlanhla.
Thank you for reaching out to Supersonic. I apologise for the experience you have had with us. Kindly be advised one of our agents will be in touch with you to assist and find a better resolution.
Kind regards,
Nonhlanhla.
Best regards,
Supersonic 's reply13 Dec 2021, 07:42
Official
Good day Craig.
Thank you for reaching out to Supersonic. I apologise for the experience you have had with us. Kindly be advised one of our agents will be in touch with you to assist and find a better resolution.
Kind regards,
Nonhlanhla.
Thank you for reaching out to Supersonic. I apologise for the experience you have had with us. Kindly be advised one of our agents will be in touch with you to assist and find a better resolution.
Kind regards,
Nonhlanhla.
Best regards,
Supersonic 's replyOfficial
13 Dec 2021, 10:48Hi Craig.
As per a note on your account, our Support team could not configure your router and had referred you to manulaslib to reset the router. This is actually usually the case when a router not provided by us is used.
Kind regards,
Nonhlanhla
As per a note on your account, our Support team could not configure your router and had referred you to manulaslib to reset the router. This is actually usually the case when a router not provided by us is used.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply13 Dec 2021, 10:48
Official
Hi Craig.
As per a note on your account, our Support team could not configure your router and had referred you to manulaslib to reset the router. This is actually usually the case when a router not provided by us is used.
Kind regards,
Nonhlanhla
As per a note on your account, our Support team could not configure your router and had referred you to manulaslib to reset the router. This is actually usually the case when a router not provided by us is used.
Kind regards,
Nonhlanhla
Best regards,