By far the worst ISP I have ever dealt with

It has now been 83 days after my initial fibre application and I still do not have fibre.

I sent a cancellation request on 10 December 2019 for my fibre (which does not exist) and my Fixed LTE but still my fibre is displayed as "active" on the portal, which is the reason I cannot even get fibre from a different ISP.

A consultant called me to confirm that the fixed LTE would be active till the end of January, which I agreed to, yet today I receive an invoice for the month of February.

Despite untruthful responses on Hellopeter and WhatsApp , Supersonic does not make contact with me regardless of whether I receive reference numbers or not.

I have escalated the matter to ISPA now as trying to get anything out of this company is more challenging than becoming a millionaire.

Their WhatsApp procedure has also changed making it even more difficult to get into contact with Supersonic.

If you value customer service, do not make use of Supersonic. They are by far the worst ISP I have ever dealt with.