GA
Gary A

1 reviews | Active since Dec 2022

15 May 2024, 12:02

********* business matter

A company that has no business acumen and understanding. I cancelled my subscription with them January 2023. They acknowledged it and my subscription was cancelled. Seventeen months later I start getting emails saying I owe them money of R1499 and they going to suspend my subscription. Really what subscription since you cancelled it. Secondly on social media there was a review how they were handing over clients for subscriptions which had been cancelled and they hadn't cancelled it on there books. What type of company is this? Obviously they have employed people who are not qualified to do there work. My subscription was cancelled after the manage Melody Gunning realised they had not been truthful to their clients and could never deliver the promised subscription as they were ***gy backing off Vodacom towers in Tsitsikamma. I don't recommend you touch this company unless you looking for trouble never mind how good there subscriptions are

0
Replies (7)
Supersonic
Supersonic 's reply15 May 2024, 13:15
Official
Good day, Gary,Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have escalated your query to our cancellations department, and I will revert with feedback as soon as possible.
Kind regards,
AM
GA
Gary A's update15 May 2024, 13:17
Reviewer Update
What is wrong with your accounts department as you haven't even bothered to respond to the 7 emails I have responded to telling you you people are on drugs
Supersonic
Supersonic 's reply15 May 2024, 13:20
Official
Good afternoon, Gary,
As per feedback from our cancellations team, the suspension notification was sent in error as they meant to send you the invoice for the routers that were not returned after your service was cancelled end of March 2023, kindly reply with the address where the units should be collected.
Kind regards,
AM
Supersonic
Supersonic 's reply15 May 2024, 13:30
Official
Alternatively, you can use a courier of your choice and send it to the below address:
MTN - Supersonic
216 – 14th Avenue
Fairland, Roodepoort
Gauteng
2195
NB:
Please make sure all details are included on the shipment when using an alternative courier of your choice such as Name, Surname, ID Number, and Contact Details
GA
Gary A's update15 May 2024, 13:44
Reviewer Update
You were requested countless times to collect the routers and you ignored me flatly. I then requested a refund for my wasted months on your system because you were not able to fulfil your contract. Again you ignored me flat.
I have since relocated 6 months after cancellation and left the routers where I had them in Tsitsikamma . I don't even know if they still there
GA
Gary A's update17 May 2024, 15:24
Reviewer Update
And once again I received an account in my email. What is wrong with you people. You were told last year January 2023 to cancel and every few days I receive an email saying you going to suspend my account when it's been non existent for 16 months. I think it's time your CEO saw these reviews
Supersonic
Supersonic 's reply20 May 2024, 14:19
Official
Good day, Gary,
For your account to be on a zero balance, kindly arrange for the routers to be sent back.
Kind regards,
AM