Bunch of *******!! No customer service!!

Wish I could give a zero out 5 rating!

For the 3rd time since joining Supersonic in 2021, I was double debited for September. I have reached out to the agents on FB and logged numerous tickets, but it still hasn't been sorted out! And yesterday I get an invoice for October.

I was told by Mthetho Mdinwa on email that my refund will be processed and I should send my banking details. This was on 05/09/2023 and all my follow up emails have been ignored.

I have spoken to numerous of the "agents" via fb messenger, who are utterly useless as they can't give you a straight answer.

Last agent I spoke with was Patricia Mabiletsa, I was told it was an outstanding balance from JANUARY 2022, which was due to me reversing the debit order. Thankfully I have all the previous ticket numbers and proof that it was paid, also due to a double debit in December 2021.

I have sent all proof to her on email (bank statements, ticket numbers and emails) and seems like she doesn't know how to read bank statements, as she continued tell me I owe Supersonic the money and refund will not be done. She would have gotton a billing agent to contact me on 26/09/2023 and still waiting for that.

Its been billing, account and connection issues since they day I made the first payment to confirm my order. Seems like I'll be logging my cancelation today and blocking Supersonic on my banking profile.