mR
michele R
1 reviews | Active since Mar 2017
27 Sept 2023, 13:11
Broken Promises
On the 18 September I spoke to a gentleman with regards to my outside fibre box lid being damaged. He said that he would escalate this as the wires are exposed to the elements. I sent a picture and he said that it was definitely not acceptable and that he would get right on it. Well, not sure what he is doing, but it is still exposed, possibly wet from all the rain we have had! Not sure if the wires have been damaged as well. Why is your service so bad? It really is unacceptable that this cannot be fixed!
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Supersonic 's replyOfficial
27 Sept 2023, 13:22Good day, Thank you for contracting Supersonic fibre.
Supersonic 's reply27 Sept 2023, 13:22
Official
Good day, Thank you for contracting Supersonic fibre.
Supersonic 's replyOfficial
27 Sept 2023, 13:24Good day Michele, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that we will look into this and provide you with feedback. Regards Supersonic Team.
Supersonic 's reply27 Sept 2023, 13:24
Official
Good day Michele, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that we will look into this and provide you with feedback. Regards Supersonic Team.