bright

I logged on my portal saw my account was in arears enquired about this on email on the portal via SMS and also called in. firstly nobody knew why I was in arears they finally decided I'm in arears for September. i was asked to send PROOF OF PAYMMENT, and I did on WhatsApp and email and they kept saying they didn't receive it I then resend threatened to cancel my subscription and this is what Bright from supersonic rep**** "Hi Rozanne There is no attachment still. Regarding the cancellation kindly log onto the customer portal via the supersonic website, navigate your way to my services you should be able to cancel your package there, you will then have to serve a full calendar month notice and a clawback fee will be charged . " What a response from a servicing consultant hey I really am very frustrated at your poor service an *********** consultant. I can assure u once my new fibre is set up I will cancel with immediate effect!!! Thanks Bright!!!!!!!!