1 reviews | Active since Sept 2016
Billing same address after notified that i am relocating
After sending emails and speaking to an agent between the 06/08/2021 till roughly 20/08/2021 regarding ****ty internet at the hours of 4pm till 11pm and to cancel my services effective as of the 28/08/2021 with a letter stating that my services has been cancelled, i still have not yet received a response or a letter from Supersonic at all. About a week ago i received a phone call to ask if my issue has been resolved after notifying them that i am relocating on the 27/08/2021 to an area where they do not have coverage. According to this agent my services at the old residence is still been active as on the day of the call and i was promised feedback within 48hours and also my cancelation letter which i still have not yet received from supersonic.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
I was not advised on my initial email to Minnah Modisane that i should refer my mail to cancelations as she dealt with all my complaints,queries and advised me that should something not be in her department that she will escalate it to the relevant department.
First email was sent on the 10/08/2021 at 19:50 and she responded on the 13/08/2021 telling me it would be escalated for assistance.
Second email was sent on the 13/08/2021 at 10:40 - no response received
Third Email was sent on the 15/08/2021 at 20:30 - Response received on the 16/08/2021 with a ticket number for my problem,but nothing regarding the cancelation request
4th email was sent on the 16/08/2021 at 08:47 - No response received
5th email was sent on the 30/08/2021 at 13:51 - No response received
I was not advised on my initial email to Minnah Modisane that i should refer my mail to cancelations as she dealt with all my complaints,queries and advised me that should something not be in her department that she will escalate it to the relevant department.
First email was sent on the 10/08/2021 at 19:50 and she responded on the 13/08/2021 telling me it would be escalated for assistance.
Second email was sent on the 13/08/2021 at 10:40 - no response received
Third Email was sent on the 15/08/2021 at 20:30 - Response received on the 16/08/2021 with a ticket number for my problem,but nothing regarding the cancelation request
4th email was sent on the 16/08/2021 at 08:47 - No response received
5th email was sent on the 30/08/2021 at 13:51 - No response received