BILLING PROBLEM / NO CUSTOMER SERVICE

ACCOUNT TAKEN OUT PREVIOUSLY WITH NEPIC , NEPIC SOLD OVER TO SUPERSONIC , CONNECTION TERRIBLE NOW , SUPERSONIC BLAMES NEPIC , NEPIC BLAMES SUPERSONIC. IMPOSSIBLE TO GET A HUMAN BIENG TO COMMUNICATE WITH . MY PACKAGE IS OLD AND OUTDATED , COME ON I AM PAYING R799 FOR 4MG ADSL , I AM NOW ON A MONTH TO MONTH BASIS. WOULD LOVE SUPERSONIC TO KEEP TO THERE PROMISE OF GETTING SOMEONE TO CONTACT ME SO I CAN CHANGE PACKAGE LAST MONTH THE WRONG ACCOUNT OF MINE WAS BILLED , I THEN PAID DIRECTLY EFT AND INFORMED VIA THE WHATSAPP PORTAL (WHICH SORRY IS THE MOST PATHETIC COMMUNICATION SYSTEM USED BY A LARGE CORPORATE COMPANY) NO REFERENCE GIVEN NOTHING , ALWAYS THE SAME EITHER SOMEONE WILL CONTACT YOU OR GUESS WHAT OUR BOT CANT HELP SO PLEASE SIT ON THE PHONE AND WASTE YOUR AIRTIME TO HOLD ON LINE WELL WE NEVER ANSWER YOUR CALL NOW I HAVE MADE AN EFT PAYMENT AND SUPERSONIC DECIDED TO DEBIT MY BANK ACCOUNT WHEN I TOLD THEM NO CAN THEY READ WHATSAPP MESSAGES AND EMAILS !!! CAN THEY RELAY BACK TO THE CLIENT THAT THEY NOW HAVE THE UPDATED BANK DETAILS WOULD IT BE OK TO DEBIT THE ACCOUNT ETC . A LITTLE CLIENT SERVICE GOES ALONG WAY !!!! NOW I AM LEFT WITH NO MONEY FOR MY BABY NAPPIES AND FORMULA THIS MONTH . I CANT REVERSE THIS DEBIT ORDER AND I CANT UNDO THE PAYMENT SO CAN YOU PLEASE FOR THE LOVE OF EVERYTHING THAT IS GOOD , DO SOMETHING RIGHT I WILL BE WAITING FOR A CALL *** AND IF I DONT ANSWER THE FIRST TIME PLEASE TRY AGAIN