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AS
Adele S

1 reviews | Active since Mar 2014

11 Aug 2021, 23:11

Billing Issues - Nobody Bothers To Respond

Canceled one of our LTE Packages, yet still get billed for both. When the invoice was sent, we rep**** that it was incorrect as one of the packages has been canceled, but surprise surprise, no response. Tried to call in, was on the line for 40 minutes, and finally when the automated message said I am 3rd in line, it suddenly changed to 29th in line. This is not professional or acceptable.

0
Replies (3)
Supersonic
Supersonic 's reply12 Aug 2021, 06:56
Official
Good day, Adele S  

Thank you for reaching out to Supersonic. I apologise for the frustration caused please be advised that i am looking into your account and will provide you with feedback shortly. 

Regards
SN
AS
Adele S's update18 Aug 2021, 09:51
Reviewer Update
The debit order went off yesterday, for the full amount, so can you please advise when the billing department will be correcting this? Also, there was an sms sent to say RAM would collect the router. We responded that we would send the router back ourselves, which we did, and it was received at your offices on 4 August 2021. It was sent through ARAMEX, tracking number : DBP*** (You can view the tracking info on https://www.aramex.com/us/en/track/shipments). It was received by one Jonas. So can you please make sure the billing is fixed on this account?
AS
Adele S's update18 Aug 2021, 09:51
Reviewer Update
https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD04NjE1MzA0OTUmcHJvZHVjdEdyb3VwPURPTSZzaGlwbWVudFR5cGU9JnNlYXJjaE1vZGU9Jg%3d%3d-Ld31GnjyLYY%3d