AP
Amanda P

1 reviews | Active since Jun 2015

01 Sept 2023, 08:14

Billing

I am not happy with supersonic fibre,first of all when I signed up ,They told me it is not a contract and if I miss a payment then they will switch it off for the month Which I have not paid, but I was not around for 3months and I expected them to block my services the 1st month I missed a payment. To my surprise the router has been working for 3 months,my account was overdue with 4months.I paid for march in July when I returned.to my surprise when I login to their portal I still have 3 outstanding invoices. For april,.May and June. On the 26th of August I decided to pay for all the invoices, today they send me an invoice stating that I have to pay R399 due on the 7th of September. My services were disconnected the whole of August but they want me to pay 399 from what I know I am supposed to pay R399 end of September because I was reconnected on the 26th of August so I will only start paying for September month end.they can't charge me 399 for 5 days of August ,that's ridiculous

0
Replies (2)
Supersonic
Supersonic 's reply01 Sept 2023, 09:03
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
AP
Amanda P's update05 Sept 2023, 10:25
Reviewer Update
Supersonic is not consumer friendly, I have not heard anything from them yet.even yesterday the router was offline the whole day.their whatsapp platform is very slow,they take time to reply and when they do,they will just say unplug both the router and POE,you unplug but still its offline.then the cut off the chat without really helping.when I log on to their web portal it say my services are billing and connected. Today is day 2 without connection but I will be billed even when am offline