CS
Chris S
1 reviews | Active since Mar 2017
18 Sept 2019, 15:43
Billed for data on an uncapped line
I'm being billed for an uncapped fiber line, but ALSO being billed for 400GB of data each month. I've attempted to contact and email them several times about this as I'd really like an explanation why I'm paying R186 per month for 400GB of data on an UNCAPPED line. However they conveniently never get back to me.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
19 Sept 2019, 13:52Hello Chris, someone will be in touch with you shortly to address your issue.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
Supersonic 's reply19 Sept 2019, 13:52
Official
Hello Chris, someone will be in touch with you shortly to address your issue.
Regards,
The Supersonic Team
Regards,
The Supersonic Team
CS
Chris S's updateReviewer Update
19 Sept 2019, 15:37I just had a call from Pumi at Supersonic, and she managed to sort my problem out within an hour, so thank you for that. However, as much as I appreciate it, I'm still left questioning why this had to go into a public forum before somebody decided to action my query. Surely it makes sense to address these queries with your clients before their frustration - due to a lack of response - causes them to take their complaint further (which, by the way, would then also impact any client sat score that is linked to your company).
Thank you again, and no need to respond.
Thank you again, and no need to respond.
CS
Chris S's update19 Sept 2019, 15:37
Reviewer Update
I just had a call from Pumi at Supersonic, and she managed to sort my problem out within an hour, so thank you for that. However, as much as I appreciate it, I'm still left questioning why this had to go into a public forum before somebody decided to action my query. Surely it makes sense to address these queries with your clients before their frustration - due to a lack of response - causes them to take their complaint further (which, by the way, would then also impact any client sat score that is linked to your company).
Thank you again, and no need to respond.
Thank you again, and no need to respond.