BIGGEST MISTAKE

I app**** for the vumatel fibre and I went with supersonic. I must say it is the worst decision I have ever made in my life and I regret it to the core. After I forwarded the proof of payment, no response was received, instead I had to call numerous times to inquire on how far the process was. It seems to me that the customer care agents do not know their job because they failed to give me answers and said my matter was escalated every time. I have wasted +- R 300 airtime on supersonic.

I then decided to cancel my account after no service was received for 3 weeks and requested to be refunded. I had to call yet again to ask about my refund as soon as my account was deactivated and til this day I am waiting for that refund.

Even though there is a penalty fee for early cancellation, I certainly do not care. I just want the reminder of my money soon and want nothing that connects me to this service provider.