Beyond pathetic!

Wow! I am disgusted at the service of this company. I cannot put into words how mortified I am at the lack of service for what I am paying. I have no internet at all now. No VPN connections, and after a 30 min holding get told they have to log a call and can take 48 hours. I then phone and ask for upper Management, and after a half hour of waiting..... get transferred and cut of after it saying, you are unauthorized to dial this number!!! What a joke!!! Who is going to pay mine and my fiances telephone bill? Who is going to pay for my loss of income as I work from home???