BEYOND FRUSTRATED!!!!!!!

We have moved houses on the 27th of November. On 24th of October I send a cancellation email to Supersonic, thinking there is wifi in the house we moving to. On the 5th of November, I phoned Supersonic asking them to cancel the cancellation and to request for the line to be moved to the new address. I’ve phoned again after that to ensure my line is not cancelled anymore and requested that they get Vumatel to come out to the new address to assess the Fibre line because there are no fibre box in the house – only a cable.

On Saturday, 26th of November a total amount of R3 618 was deducted from my account because of the “cancellation” – this after I’ve checked twice with Supersonic to ensure it’s not cancelled.

This week, I’ve spoken to Supersonic on a daily basis to find out when Vumatel will come out. When speaking to a lady at Supersonic today, she told me I should phone Vumatel directly – which I did. Just to find out, the request was sent to Vumatel only YESTERDAY – and that only to activate the line. I don’t need the line to only be activated – I said from the beginning I need Vumatel to come out to the house because even though there is a fibre line, there is no Box. So Vumatel told me that Supersoni has to cancel the current request and add a new order with the promo code “New Order”.

I work from home. I did everything to ensure this was sorted out before I moved in. Now Supersonic is costing me money (besides the additional R3000 which they deducted from my account) for having to phone them every day (today I was on the line with 3 different people and Vumatel) as well as using my phone data to be able to work and attend my online meetings. I just don’t know anymore!!