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Phindokuhle M
1 reviews | Active since Jul 2018
22 Mar 2022, 14:50
Beyond Frustrated
Can some please point me to the right direction. Is there a ombudsman or council I can report this company to?
I'm beyond frustrated honestly. I've written several reviews on Hellopeter and in every response they keep on lying about having communicated with me whilst I haven't even received a call or sms from them.
I've been trying to get Superphathetic to release my ISP so I can sign up with another service provider. I've sent emails to their email address daily and have not received any response.
This whole thing is affecting me financially my kids are back to online classes and I'm having to by data daily for them to attend these classes. I'm also working at home full time. The amount of money I've spent buying data is ridiculous. What does one need to do? Sure the whole company can't be useless. Someone must care about consumers.
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Replies (4)
Supersonic 's replyOfficial
22 Mar 2022, 15:11Good Day Phindokuhle
Please accept my sincere apology on behalf of our company. I am very sorry to learn that you are looking at a different services provider and yet have not been assisted with our line release as of yet.
I understand your frustration and anger towards this matter, and we take full responsibility for this situation.
Kindly give me few minutes to have a look at your case and I will send you a direct message.
Regards
Supersonic J
Please accept my sincere apology on behalf of our company. I am very sorry to learn that you are looking at a different services provider and yet have not been assisted with our line release as of yet.
I understand your frustration and anger towards this matter, and we take full responsibility for this situation.
Kindly give me few minutes to have a look at your case and I will send you a direct message.
Regards
Supersonic J
Supersonic 's reply22 Mar 2022, 15:11
Official
Good Day Phindokuhle
Please accept my sincere apology on behalf of our company. I am very sorry to learn that you are looking at a different services provider and yet have not been assisted with our line release as of yet.
I understand your frustration and anger towards this matter, and we take full responsibility for this situation.
Kindly give me few minutes to have a look at your case and I will send you a direct message.
Regards
Supersonic J
Please accept my sincere apology on behalf of our company. I am very sorry to learn that you are looking at a different services provider and yet have not been assisted with our line release as of yet.
I understand your frustration and anger towards this matter, and we take full responsibility for this situation.
Kindly give me few minutes to have a look at your case and I will send you a direct message.
Regards
Supersonic J
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Phindokuhle M's updateReviewer Update
22 Mar 2022, 15:45My Reference Number : CAS-***-s7D1J7
This matter has been going on since Sep/Oct 2020.You guys have held me hostage for almost 2years now. Can I kindly have the readings for the data you usage since you guys claim I'm owing you over R7000 for service I have never received.
I have never received any service from Supersonic since you guys bought over Nepic. I urgently need my ISP line released as this is affecting me and my kids at home.
This matter has been going on since Sep/Oct 2020.You guys have held me hostage for almost 2years now. Can I kindly have the readings for the data you usage since you guys claim I'm owing you over R7000 for service I have never received.
I have never received any service from Supersonic since you guys bought over Nepic. I urgently need my ISP line released as this is affecting me and my kids at home.
PM
Phindokuhle M's update22 Mar 2022, 15:45
Reviewer Update
My Reference Number : CAS-***-s7D1J7
This matter has been going on since Sep/Oct 2020.You guys have held me hostage for almost 2years now. Can I kindly have the readings for the data you usage since you guys claim I'm owing you over R7000 for service I have never received.
I have never received any service from Supersonic since you guys bought over Nepic. I urgently need my ISP line released as this is affecting me and my kids at home.
This matter has been going on since Sep/Oct 2020.You guys have held me hostage for almost 2years now. Can I kindly have the readings for the data you usage since you guys claim I'm owing you over R7000 for service I have never received.
I have never received any service from Supersonic since you guys bought over Nepic. I urgently need my ISP line released as this is affecting me and my kids at home.
PM
Phindokuhle M's updateReviewer Update
22 Mar 2022, 15:59Please email me the itemized data usage billing that shows that u used your services?
You guys never came to install anything. No router and No Modem. How can I have received a signal with neither being issued to me? Please send me an itemized billing reflecting the apparent usage.
You guys never came to install anything. No router and No Modem. How can I have received a signal with neither being issued to me? Please send me an itemized billing reflecting the apparent usage.
PM
Phindokuhle M's update22 Mar 2022, 15:59
Reviewer Update
Please email me the itemized data usage billing that shows that u used your services?
You guys never came to install anything. No router and No Modem. How can I have received a signal with neither being issued to me? Please send me an itemized billing reflecting the apparent usage.
You guys never came to install anything. No router and No Modem. How can I have received a signal with neither being issued to me? Please send me an itemized billing reflecting the apparent usage.
PM
Phindokuhle M's updateReviewer Update
06 Apr 2022, 13:06Hi, Thank you so much.
Can I have my account credited back to Zero so my statement shows that I don't owe you anything as I never received service from you?
Please email me my statement showing zero and a cancellation letter so I can move on to another service provider I would like to have my full refund of R1800 paid back to my account. the case number is CAS-***-N6K1W4. This matter has been going on for 2years and I don't have time to wait another 21 days.
I have never experienced such a headache in my life honestly.
Can I have my account credited back to Zero so my statement shows that I don't owe you anything as I never received service from you?
Please email me my statement showing zero and a cancellation letter so I can move on to another service provider I would like to have my full refund of R1800 paid back to my account. the case number is CAS-***-N6K1W4. This matter has been going on for 2years and I don't have time to wait another 21 days.
I have never experienced such a headache in my life honestly.
PM
Phindokuhle M's update06 Apr 2022, 13:06
Reviewer Update
Hi, Thank you so much.
Can I have my account credited back to Zero so my statement shows that I don't owe you anything as I never received service from you?
Please email me my statement showing zero and a cancellation letter so I can move on to another service provider I would like to have my full refund of R1800 paid back to my account. the case number is CAS-***-N6K1W4. This matter has been going on for 2years and I don't have time to wait another 21 days.
I have never experienced such a headache in my life honestly.
Can I have my account credited back to Zero so my statement shows that I don't owe you anything as I never received service from you?
Please email me my statement showing zero and a cancellation letter so I can move on to another service provider I would like to have my full refund of R1800 paid back to my account. the case number is CAS-***-N6K1W4. This matter has been going on for 2years and I don't have time to wait another 21 days.
I have never experienced such a headache in my life honestly.