Best Effort Service turned to Worse Effort Service

I want to bring to your attention that I'm not happy with the service im servicing from Supersonic. On 30 June 2022 sent a Whatzapp to tell you that i cannot work because of your fibre, it is super slow. Download was 3.50Mbps and Upload 7.12 Mbps . I was told to "reboot the router and Fibre box by switching it on and off .Once the reboot is complete and successful, kindly reconnect again. today is Download 3.58 and Upload is 0.66Mbps. I know that this is the best effort service but now it has turned into a worse effort service. I currently using Rain data sim card to connect to the VPN.

what is funny is that i have been using your fibre since 2020, little boy was studying on line, me and big boy working from home, all was well and perfect. Now little one is staying in WITS, me and big boy work from home twice or trice a week. In a nutshell your customer service is very very poor and my neighbour advised me to use RSAWEB. Account number - S***