Below par service

Good day

I placed an order for 5 devices and made payment on the 27th of May at 5am using the upfront payment link provided. Have been trying to get hold of them since Friday to follow up and have held on until my calls were dropped and my WhatsApp’s are just not attended to at all. I eventually got hold of them this morning and spoke to Thandeka, who told me that my payments do not reflect and I should forward them my proof of payment. Firstly, they should not have upfront payment links if the client still has to call in and send proof of payment. Secondly, I find it it appalling that is difficult to get hold of them just to follow up on your order, only wonder what one will have to go through when one has network or connectivity issues.

I am totally disappointed with this below par service.