Below average Sonic

Item: Supersonic
Rating: 1
Author: George G

I have been waiting since July 2023 for a refund after my account was debited. I opted to return the router I used when I cancelled my contract. Despite this, Supersonic still charged me for the router. Has been a struggle ever since getting them to refund me.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

19 Oct 2023, 10:07

Hi Vanga, we have noticed your comment and would certainly like to assist you with any unresolved queries you have. One of our team members, will reach out to you.

Best regards,

Supersonic 's reply19 Oct 2023, 10:07

Official

Hi Vanga, we have noticed your comment and would certainly like to assist you with any unresolved queries you have. One of our team members, will reach out to you.

Best regards,

George G's updateReviewer Update

19 Oct 2023, 10:33

Thank you, Much appreciated

George G's update19 Oct 2023, 10:33

Reviewer Update

Thank you, Much appreciated

Supersonic 's replyOfficial

19 Oct 2023, 12:36

Good day George

Thank you for reaching out to Supersonic, Kindly be advised that your refund is still with our billing department and in the process of payment, the standard turnaround for refunds is 7 - 21 working days.

Bright regards

Best regards,

Supersonic 's reply19 Oct 2023, 12:36

Official

Best regards,

Below average Sonic

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