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CJ
Christiaan J

1 reviews | Active since Apr 2022

01 May 2023, 02:02

Being billed for a service you cannot use

I've been without internet for nearly a month now! All because the Cell Towers my modem needs to connect to are completely offline.

Now I'm about to get billed for a month of internet I could not use for reasons beyond my control. It's an FLTE connection so what exactly was I supposed to do? I kept contacting support but was just told there's an outage and they are working on it.

This is totally unacceptable and borderlining on theft!

I expect one of the following to happen. 1) not be billed until my connection is restored. 2) cancelation of my contract with immediate effect and no further billing!

This is completely unacceptable!

0
Replies (5)
Supersonic
Supersonic 's reply01 May 2023, 07:09
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
CJ
Christiaan J's update01 May 2023, 19:18
Reviewer Update
That's NOT what your support said!
So, does this mean your support **** to me?

I've contacted you multiple times now to inform you I've changed location and you keep changing it to my new location and then the Geo Lock resets again after a couple of months!


CJ
Christiaan J's update01 May 2023, 19:20
Reviewer Update
If my device get's geo locked again I'm canceling!
Because someone is passing the buck now or being dishonest!

Either way this is not on!
CJ
Christiaan J's update03 May 2023, 15:49
Reviewer Update
Still no reply from SuperSonic.
Still no support!

I contacted them on Whatsapp, but I've been waiting for help since 9:13 AM.
They see no problem making you wait for over 2 hours for a reply, but then send you a message and expect a reply within 10 minutes or they close your chat and you have to start over.

If my internet is not fixed by Friday I'm canceling my contract and blocking all further debit orders.
They cannot be reached, so I don't even see how someone is supposed to cancel their contract.

This company is a total ****!
They just take your money without delivering any service!


CJ
Christiaan J's update03 May 2023, 18:37
Reviewer Update
Now I logged in and saw one of the technicians set my address to "308 CAMELLIA AVENUE GLENWOOD VILLAGE LYNNWOOD GLEN City of Tshwane Metropolitan Municipality South Africa"
THAT'S NOT MY ADDRESS!!!!!
IT WAS NEVER MY ADDRESS!!!!!!!

WHAT THE HELL IS THIS!!!!

I'm canceling with immediate effect and blocking all further payments ....